Accion Streamlines Customer Experience for Small Business Lending

Accion Hero
Community Development Financial Institution enhances its offerings with Q2 Lending.
70% of online loan applicants
cited the speed of decision as their main reason for applying
Greatly reduced
loan turnaround times through frictionless application experience
Improved data
provides business intelligence and consistency
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"Accion is not a technology company, but we understood how technology investments could improve the customer experience and enhance our impact in helping small business owners access the financing and support they need to thrive. The existence of a proven platform, Q2 integrated with Salesforce, allowed us to secure the solution we were seeking rather than build one from scratch."
Gina Harman, CEO, U.S. Network, Accion

About Accion

Cambridge, Massachussetts
Q2 Lending


Accion needed help in scaling and adding efficiency

The organization offers affordable, transparently-priced loans to individuals who are poorly served by the traditional financial system, but it wanted to be able to serve a significantly greater number of business owners with a streamlined, frictionless loan application experience while continuing to provide the personalized service that sets Accion apart from other financing options.


Q2 provided the lending platform Accion needed

With Q2's lending platform, Accion can serve more small business owners while staff can spend more time interacting with clients and providing the customer service they value rather than collecting documents. What's more, Q2 provides a full front-to-end lending platform, not just a database.


Q2 helps Accion with:

  • Robust and efficient reporting, allowing Accion to analyze real-time data to make more informed business and lending decisions
  • Faster loan processing
  • A single system of record providing transparency and consistency for the organization's data

Read the Accion Case Study

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