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Q2 and SavvyMoney significantly improve NavyArmy CCU members' credit scores

NavyArmy Hero

South Texas-based NavyArmy CCU partners with Q2 and SavvyMoney to help members engage with and improve their credit profiles

100% of members
with a credit score between 600-639 improved their credit
25% of online banking users
enrolled in SavvyMoney with no marketing efforts
Increase in awareness
of SavvyMoney value
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“Q2 is a partner we work with closely. They listen to our vision and goals. They meet with us on a regular basis. They’re very committed to us, and our communication is always open.”

Clare Fowler, Senior Vice President Operations Technology, NavyArmy Community Credit Union

About NavyArmy Community Credit Union

Headquarters
Corpus Christi, Texas
Assets Under Management
~$4.1 billion
Solutions
Q2 Digital Banking Platform, Q2 Innovation Studio, SavvyMoney

Challenge

NavyArmy CCU needed a credit solution to help meet strategic initiatives

NavyArmy CCU set a strategic goal to increase its members' financial wellness but hadn’t been able to make meaningful progress. The credit union needed a solution that would provide members with real-time access to their personal credit profiles.

Solution

Implemented SavvyMoney's smarter credit score solution through Q2's digital banking platform 

Q2 and SavvyMoney provide users with daily access to credit reports and scores, real-time monitoring alerts, advice and savings advice. This has allowed NavyArmy CCU to change the way they engage with members wanting to establish credit. Rather than pulling credit reports reactively, the credit union is able to initiate proactive conversations with its members.            

Results

Q2 and SavvyMoney helped NavyArmy CCU meet its strategic goal to increase its members' financial wellness through the following:

  • Improved credit scores for 100% of members with an original credit score between 600-639 within the first year
  • Enrolled 25% of NavyArmy CCU’s total online banking users in the program without any marketing efforts within the first year
  • Increased member awareness of the value of SavvyMoney for those looking to establish better credit
  • Enabled NavyArmy CCU to approach credit conversations with members proactively, which has helped influence member credit scores while teaching valuable financial wellness skills

Read the NavyArmy Community Credit Union Case Study

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