---
title: Playing It Safe Is No Longer Safe
description: A bonus episode of The Experience Factor podcast features experts Jim Marous and Fabio Biasella. They discuss how winning growth strategies balance risk management and loyalty-building experiences.
---

[Podcasts ](https://www.q2.com/podcasts)

# [Playing It Safe Is No Longer Safe](https://www.q2.com/podcasts/playing-it-safe-is-no-longer-safe)

 Written by [Catherine DeStasio](https://www.q2.com/podcasts/author/catherine-destasio) | 25 Jun, 2025

Jim Marous sits down with Fabio Biasella of Engage FI to explore the growing gap between financial institutions' stated priorities and actual investments. Drawing from findings in the 2*025 Retail Banking Trends and Priorities* report, they break down what’s holding institutions back—from legacy mindsets to technology—and what it takes to move from digital basics to differentiated, loyalty-building experiences.

### Listen

### Watch

### Related Links

[The Experience Factor Podcast - Episode 1](https://hub.q2.com/podcasts/desire-for-data-driven-personalization-unites-demographic-segments)

[The Experience Factor Podcast - Episode 2](https://hub.q2.com/podcasts/innovation-for-the-win)

[The Experience Factor Podcast - Episode 3](https://hub.q2.com/podcasts/the-power-of-partnership)

[The Experience Factor Podcast - Episode 4](https://hub.q2.com/podcasts/choose-your-path)

[The Experience Factor Podcast - Episode 5](https://hub.q2.com/podcasts/preparing-for-whats-ahead)

[View full post](https://www.q2.com/podcasts/playing-it-safe-is-no-longer-safe)

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