Digital banking will play an important role in maintaining the wellbeing of our communities as the COVID-19 pandemic continues. During the time ahead, your FI will want to address account holders’ particular needs and concerns faster. If available, Q2 recommends you look into putting your banking technology provider’s SDK to work.
In the days ahead, each community will be impacted differently and experience different needs, and a good SDK can help in many scenarios. For example, an SDK may provide the means to develop a much-needed self-service online form to allow a customer or member to skip a mortgage or auto loan payment during this troubled time. Another instance would benefit communities that aren’t affected as deeply by the coronavirus looking to coordinate charitable donations. Providing an online banking form that allows your FI to collect contributions possibly could be written in an SDK.
Ask your banking technology provider if their SDK is designed to be flexible and agile, make quick adjustments and changes, and release solutions more rapidly. In addition to self-service forms, determine if your FI staff can develop ways to quickly provide important messages and services to online banking account holders as needed during the crisis.
For your remote staff, make sure the SDK can be easily installed and utilized on employees’ laptops or personal computers during the crisis. Equally important, make sure additional systems could be added through SDK extensions so that remote employees can provide even more services and support.
As the coronavirus pandemic continues, ensure your FI staff members who are working with an SDK have access to guidance from developers and others at your digital banking technology provider. They should be able to review and help test your code when created.
The must-have components and capabilities described are included in the Q2 Caliper SDK.
During the present crisis, our FI clients can be assured that they can meet the unique requirements that may come. The Q2 SDK is able to build features and workflows into the Q2 Central admin that can leverage the connectivity that exists in Q2's datacenter to expose functionality and data. Q2 Central is an easily installed Windows application that can be utilized on employees’ laptops or personal computers during the crisis.