FIs everywhere are relying on digital banking to meet account holders’ needs as the COVID-19 pandemic and social distancing are changing the way they bank. As your FI’s digital practices and processes evolve, it’s vital to keep your staff trained to meet the demands of working remotely or under new circumstances in the branch.
QU, Q2’s online Learning Management System, will help our FI customers and their teams adjust to today’s increasingly digital-forward banking environment and provide seamless service to account holders. QU features a number of content catalogs covering subjects that range from platform training to security strategies, dispute tracking to commercial-related topics, and new subjects related to helping your FI through the pandemic.
Training resources for changing times
Of particular interest during this time, as remote work and digital banking are becoming even more essential, are 12 new videos that run six minutes or less. This collection covers the fundamentals of working within the Q2central administrative console, such as CSR assisting, carrying out transaction research, and resolving issues related to feature access and transaction limits.
Your staff may be juggling more responsibilities than usual right now. Some even may be pitching in to provide support across the FI. The QU learning modules can assist them with a helpful crash course on topics such assisting users with their login IDs, risk and fraud analytics, transaction security, and other matters of critical importance.
QU is housed within the Q2 Customer Portal, making it convenient for FI customer service representatives to access the library of available resources. To access the mentioned courses and other content, or for questions about the resources available via QU, email QUadmin@q2ebanking.com.