Customer Success

Strengthening communities through digital banking

Q2 is the chosen digital transformation partner for top-performing, mission-oriented financial institutions that are redefining what's possible.

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Built on trust, powered by protection

With fraud on the rise, Gulf Coast Bank has made proactive protection a cornerstone of their customer promise.

  • 0.2K+ business accounts using positive pay
  • $1.5M+ in fraud losses prevented YTD

Consumer

  • nbkc-horizontal

    Supporting the biggest brands in financial services

    As nbkc celebrates their 25th anniversary, they’ve grown to $1.2 billion in assets with customers across the United States.

    • 4.9 out of 5 average customer rating
    • 34% external accounts linked through Getting Started

  • UCCU-horizontal

    Empowering Utah’s next generation

    UCCU is dedicated to helping students build strong foundations with financial literacy tools that instill healthy habits and specialized savings products that make it easy and engaging to save for their futures. 

    • 2.5x asset growth from 2018 to 2024
    • 10K new checking accounts opened in two months

  • hfsfcu

    Fostering financial growth on the Big Island of Hawai’i

    HFS is committed to nurturing every member relationship with a full suite of personalized financial services that help them grow and manage their money.

    • 94% increase in active online banking users
    • 128% increase in online banking enrollment

  • Amplify FCU Logo

    Driving change in financial services

    For this community-focused credit union, innovation is bigger than simply launching new digital products—it's about unleashing their creativity for the greater good.

    • 100% fee-free banking
    • 43% higher average balances after eliminating fees

  • 4Front CU Logo

    Keeping members ahead of the curve

    This Michigan-based institution pairs leading-edge technology with true relationship banking to help members lead their best financial lives and stay at the forefront of innovation.

    • 2 min. (or less) loan approvals
    • 1M+ monthly logins

  • First United Bank Logo

    Helping customers "Spend Life Wisely"

    First United's vision is to change the world one person, family, and community at a time—and they use digital to help them do it.

    • 4.3K community volunteer hours served
    • 348K+ customers served

  • Stanford FCU Logo

    Serving a tech-savvy member base

    Stanford FCU's members expect seamless, fast-paced innovation. But as the world's first financial institution to offer online banking, they continue to deliver.

    • 80% of website inquiries handled by digital chat
    • 1K enrollments in new feature in one month

  • Members First CU Logo

    Expanding financial access and opportunity across Michigan

    Members First Credit Union is dedicated to generating economic growth by making saving easier, borrowing safer, and everyday banking more accessible for underserved populations.

    • $900M+ in assets
    • ~12% growth in avg. member relationship value

  • Founders FCU Logo

    Innovation rooted in community

    What started small has since grown into one of the Southeast's leading credit unions, now serving more than 270,000 members across the Carolinas. And their digital innovation continues to carry them forward.

    • $4M in new balances added
    • $16K+ member logins in 24 hours

  • OlyFed Logo

    Neighbors with the tools and know-how

    OlyFed strengthens their communities both philanthropically and by being a trusted financial partner. With the power of digital, they're making their communities even stronger.

    • 20% engagement rate with SavvyMoney 6 months after launch
    • $1B+ in assets

  • Generations FCU Logo

    Driving financial security in greater San Antonio

    Generations FCU is committed to helping all people of greater San Antonio establish life-long financial security with accessible education and digital tools that help them get ahead.

    • $700M+ in assets
    • 20K+ card management clicks per month

  • Columbia Bank Logo

    Community banking at scale

    Columbia Bank serves businesses of all sizes and consumers across eight western states as one of the largest Northwest-based and publicly traded banks on the West Coast. Columbia supports a network of more than 350 branches with top-tier digital services and a full suite of commercial and retail capabilities.

    • $70B in assets
    • 52+ years of service

  • Magnifi FCU Logo

    Maintaining an exceptionally satisfied member base

     Magnifi Financial, rooted in community values and delivering personalized experiences, is primed to serve their communities for generations to come. With over 80 years of service, Magnifi has grown to serve more than 84,000 members today and operates 27 branches across Minnesota, Wisconsin, and North Dakota. 

    • 60% growth in digital net new members in one year
    • $2.6B+ in assets

Commercial/SMB

  • Vera Bank Logo

    A community bank with a Texas-sized mission

    VeraBank’s commercial success is powered by relationships, Q2’s digital banking platform, and a team that knows how to use it.

    • 120% growth in commercial accounts
    • 97% growth in treasury product sales

  • United FCU Logo

    Putting people first every day

    United has built a diverse footprint with more than 40 branches and loan offices across seven states, continuing to reinforce their guiding principle of "people helping people."

    • 200K members served
    • 300K increase in engagement in under a year

  • FFIN Logo

    Serving an increasingly diverse customer base

    With the power of digital, Chesapeake can keep doing what's made them so special to their communities for over a century—being "people people, not a bank bank."

    • 125 years of service
    • 61% asset growth from 2019–2024

  • Bank of Tennessee Logo

    Empowering businesses with high-tech, high-touch service

    Bank of Tennessee is a full-service financial partner that delivers the hands-on experience of a community bank paired with the sophisticated capabilities of national players.

    • 88% digital adoption from business customers
    • 10% YOY growth in digital engagement

  • Orange Bank & Trust Logo

    From community roots to commercial banking powerhouse

    Orange Bank & Trust's strategy of old-fashioned service paired with cutting-edge technology has fueled one of the most impressive organic growth stories in the region.

    • 300% asset growth since partnering with Q2
    • ~95% of top commercial customers using 4+ digital products

  • Dacotah Bank Logo

    Meeting the needs of thriving Midwestern communities

    Dacotah Bank has become a powerful force for families and businesses across South Dakota, North Dakotah, and Minnesota, now known as one of the largest independent financial institutions based in the upper Midwest.

    • 35 locations in three states
    • $660M in new deposits captured in two years

Fraud

  • FFIN Logo

    Providing exceptional service beyond the branch

    First Financial Bank has embraced the power of digital to extend their white-glove experience beyond their doors—helping all Texans put their best foot forward.

    • $45B+ in digital transactions moved annually
    • 50% lower attrition from digital engagement

  • Gulf Coast Bank & Trust Company

    Built on trust, powered by protection

    With fraud on the rise, Gulf Coast Bank has made proactive protection a cornerstone of their customer promise.

    • 1.7K+ business accounts using positive pay
    • $3.3M+ in fraud losses prevented YTD

  • Synovus Logo

    Built for growth, grounded in service

    Known for the role they play in business banking, Synovus has earned consistent recognition for the exceptional experience they provide to small business and middle market customers.

    • 30% growth in commercial accounts
    • 22% ACH volume increase

  • Susser Bank Logo

    Stepping up for midsized businesses

    Susser Bank brings an entrepreneurial mindset to banking while addressing the needs of midsized businesses and beyond.

    • 400% asset growth from 2018–2024
    • $100M in new deposits captured

Case studies

Take a deep dive into the successes of our customers using a variety of Q2 products and solutions.

Delivering commercial banking services faster with Q2

In an industry that is continuously evolving, Synovus understands and values the importance of innovation and collaboration

See how
  • 54% higher deposit growth
  • 48% higher loan growth
  • 27% higher revenue per employee
  • 13% higher return on assets

Featured Case Studies