Centrix ETMS Helps Bank of Ann Arbor Stop Fraud Before it Happens

Challenge

Bank of Ann Arbor had outgrown its previous Positive Pay solution

An early adoption of Positive Pay, BOAA created a manual, in-house version in the early 2000s and shifted to its core provider's solution in 2011. In 2019, BOAA had outgrown that solution and ultimately moved forward with Q2 Centrix ETMS as its new Positive Pay partner. 

Solution

Education fosters increased adoption and enrollment

After experiences with three different Positive Pay solutions, BOAA is pleased with the ease of use, dedicated service and innovation behind Centrix ETMS. The combination of Q2's innovative technology and BOAA's proactive customer education, including monthly fraud-mitigation seminars, has helped BOAA drive adoption and save customers from significant losses. 

Results

Bank of Ann Arbor is stopping fraud before it happens: 

• In 2024, the bank stopped $4.8M in fraud
• Adoption continues to grow for Positive Pay, with 44% of treasury accounts currently leveraging the solution
• The dollars saved through Positive Pay always outweighs the expense of the solution

Interested in learning more about why Bank of Ann Arbor is an advocate for Positive Pay and their strategies around increasing engagement and adoption? Listen to their episode on the Purposeful Banker Podcast.