Supporting your growth strategy
When you work with Q2, you get a lot more than software. We offer a full range of professional services—from strategy and consulting to staffing and dedicated service delivery—to support your long-term success.
A holistic approach
We take a big-picture view of service delivery. Key areas of focus include a thorough evaluation of your operational readiness, in-depth training for your teams, and communications strategies for internal and external audiences. All so that when it’s time to go-live, you’re prepared to succeed.
Base environment build
Includes base design, core connectivity, and mapping batch and deconversion files.
Configuration and testing
Includes initial data import, detailed client training, pre-production testing, and data mapping and validation.
Limited production testing
Includes second data import, go-live testing, and testing of marcom and operations.
Go live hyper care
Includes third data import, deployment of go-live plan, mobile app publishing, and direct logins to your platform.
Putting it to the test
Thorough testing and data validation are essential to the effectiveness of the implementation. Our experienced delivery specialists are here to guide customers through these processes and prepare them with our established best practices for success.
Transparency and teamwork build trust
Any successful platform implementation depends on effective coordination between our teams and yours. We work hard to ensure that a shared understanding of the definition of success, inclusive of business objectives and expectations, is maintained. We understand the importance of role clarity and consistent visibility into progress and key metrics that drive decision making.
Seamless upgrades
To keep customers up to date, we regularly deploy updates that enhance security, patch bugs, optimize performance, and more. Best of all, these updates are almost entirely seamless, posing little to no burden on you or disruption to your operations. You still control when and how customer-facing enhancements get deployed.
Launching new products
Historically, deploying new digital banking products has been a slow and complex proposition. We use a multipronged strategy to beat the backlog and give you optionality to deliver innovation faster:
Global teams
We have delivery teams in offices around the globe, giving you highly trained, experienced teams working around the clock to deploy new functionality faster.
Channel partners
We certify a roster of third-party development partners that give us more collective delivery capacity—and you more options to deploy new capabilities.
Regular productization
We gather common custom feature requests and productize them into standard solutions that can plug and play with minimal customization required.
Advanced automation and self-service tools
We’re expanding our toolset to make it quick and easy to perform routine tasks without engaging our team directly.
Managing enterprise technology projects
Digital banking is central to your technology stack and your business. Every week, our expert enterprise team runs mergers, acquisitions, core conversion projects, and other significant events that require a highly orchestrated combination of strategic insight and technical expertise.
