21 Jul, 2026
Your Q2 News for July
Welcome to the Q2 Chronicle, your monthly newsletter for the latest updates, insights, and resources from Q2. Stay informed about key topics this month and explore the full edition below.
DIGITAL INNOVATION
The 1H 2026 Innovation Index Report is here
What's new across the Q2 platform? The 1H 2026 Digital Banking Innovation Index Report highlights the latest innovations designed to help financial institutions compete, differentiate, deepen customer relationships, improve operational efficiency, and strengthen security.
From enhancements that support more personalized digital experiences to expanded self-service capabilities, operational improvements, and modernized security controls, the report provides a practical look at what's new across the Q2 platform and how these innovations can support your institution's strategic priorities. Most innovations in this release are available to Q2 customers at no additional cost.
July Q2 Customer Innovation Series: AI for Everyone: Practical AI for the Teams Behind Your Digital Banking Experience
When: Friday, July 31 | 11 a.m. CT
In this episode, we'll show how Q2 Assistant, Q2 Code, and User Activity Monitoring help financial institutions put AI and automation to work across customer care, development, and fraud operations so teams can focus on higher-value work.
Complimentary One-on-One Innovation Studio Go-to-Market Consultation
As strategic planning season approaches, now is the perfect time to strengthen your Innovation Studio go-to-market strategy. During August and September, our End User Adoption Team is offering complimentary one-on-one consultations designed to help you maximize awareness and adoption of your Innovation Studio partner solutions.
During your personalized one-hour session, we’ll:
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Explore seasonal campaign opportunities to engage your account holders
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Learn best practices for leveraging SMART and Discover to promote Innovation Studio partner solutions
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Build a customized marketing roadmap based on your selected partners
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Review available marketing assets and promotional resources to support your campaigns
You'll leave with a clear, actionable go-to-market strategy and execution plan to help drive adoption and maximize the impact of your Innovation Studio offerings.
Reserve your complimentary one-hour consultation today ›
Q2 NEWS
CONNECT 26 is On Demand
The CONNECT 26 experience continues. Explore session recordings and presentations featuring industry panels, product strategy, practical how-tos, and live demos, all designed to help you turn fresh ideas into meaningful impact.
Commercial Strategy Can’t Wait for Merger Day
Bank mergers are moving faster, with timelines approaching 90 days from announcement to legal day one. That compressed window creates real risk for commercial relationships, pricing strategy, and portfolio alignment.
Q2 PrecisionLender helps banks act during the merger—not after—by giving teams the tools to price, plan, and protect profitable relationships before conversion.
Account Takeover Isn't a Login Problem. It's a Journey Problem.
Account takeover rarely announces itself at a single moment. It becomes visible in the course of the user journey, as behavioral signals accumulate.
Q2's approach to account takeover, on display at CONNECT 26, is built around that reality: continuous protection across every stage of the attack, from suspicious session behavior to off-platform moves through third-party apps.
Go deeper on the specific capabilities Q2 built to catch fraud before money moves.
Stop Making Commercial Clients Do Double Work
Datos Insights research shows 88% of corporate enterprises say running banking operations from their own enterprise system is important or very important, and 40% factor it into choosing their primary financial institution.
Q2 Direct Data Services makes that possible. The suite lets your commercial clients initiate payments, retrieve account data, and reconcile transactions directly from their ERP without logging into the banking platform. Controls, approval workflows, and fraud protections transfer seamlessly.
Capital Bank and Qualia are already putting it to work, reducing manual processes, closing files faster, and deepening client relationships.
INDUSTRY PERSPECTIVE
New Cut to Context Episodes
The AI Edge Isn't What You Think It Is
Nearly half of all banks have deployed generative AI, but many can't tell you what it's done for them.
In the latest episode of Cut to Context, Q2 CTO Adam Blue sat down with Ron Shevlin, chief research officer at Cornerstone Advisors, to dig into the gap between AI activity and AI impact at community institutions.
Ron's conclusion: when every institution has access to the same tools, the technology is no longer the differentiator. Human creativity—the judgment about what to build, what to try, and what to discard—is now the only advantage that compounds over time.
Fraud Fighting Has Hit an Inflection Point
The debate over AI in fraud is over. At CONNECT 26, fraud leaders weren't asking whether AI belongs in their stack—they were asking whom to trust to build it with them.
Jeff Scott, Q2's managing director of Fraud Intelligence, says the shift goes deeper than technology. The institutions moving fastest are rethinking the model entirely: from chasing individual alerts to running a fraud intelligence operation that studies patterns, gets ahead of attacks, and stops responding after the fact.
Hear Jeff's full breakdown on the latest episode of The Purposeful Banker.
What AI Looks Like at a Community Bank
VeraBank didn't start with technology. They started with their worst processes.
Eighteen months ago, Chief Treasury and Digital Banking Officer Michael Purifoy and his team set out to map every workflow across the bank. They knew going in they'd find some broken ones. They did. What they also found was roughly two years of opportunity to put modern AI to work in places where it would genuinely matter.
In a special episode of Cut to Context, recorded at CONNECT 26, Purifoy joined Adam Blue to discuss what disciplined AI deployment looks like in practice: automating the work employees hate, building consistent answers into a knowledge base, and using the capacity AI creates to deepen customer relationships.
CUSTOMER SUCCESS
How Founders Federal Credit Union Brings Its Community Mission to Digital Banking
Serving more than 270,000 members across the Carolinas, Founders has built a digital experience as personal as its roots. See how Founders uses Q2 to deliver tailored offers, cultivate lifelong member relationships, and meet members wherever they are.
How Orange Bank & Trust Competes at the Highest Level of Commercial Banking
Old-fashioned service meets cutting-edge technology at Orange Bank & Trust, a New York institution that has reshaped its strategy to go head-to-head with the nation's largest banks. See how Orange Bank uses Q2 to tailor experiences for diverse commercial clients and deepen relationships across some of its most competitive markets.