AI for Everyone
At Dev Days 2025, Q2 showcased how we’re applying cutting-edge AI capabilities to make life easier for everyone in digital banking—developers, financial institution employees, account holders, and fintech partners. Hear more from our CTO Adam Blue about the critical role AI is playing in our innovation.
Artificial intelligence, human ingenuity
At Q2, AI is not a buzzword. It’s a powerful tool to bring new solutions that drive real outcomes across the financial services ecosystem. That’s why we’re focused on harnessing AI to bring value to all stakeholders with cutting-edge innovation and technology.
FI Employees
Making Q2’s knowledge base quickly accessible to FIs through prompt-driven self‑service
Account Holders
Managing money and getting guidance with an LLM-driven copilot
Developers
Making it easier for devs to intuitively code within the Q2 environment
Partners
Enabling a free flow of data to create an AI-driven ecosystem
Q2 Dev Days 2025
Introducing four use cases demonstrating how Q2 is building the future with AI
Q2 knowledge via LLM
Taking self-service and support to a new level with an AI-powered assistant that enables Q2 customers to resolve many common support issues themselves
Copilot for users and CSRs
Giving account holders and bank staff the ability to manage accounts, review transactions, and get personalized financial guidance through natural, conversational interactions
Q2 MCP and vibe coding
A model context protocol (MCP) server for the Q2 SDK that lets developers turn plain-language prompts into working code
Building an agentic ecosystem
An example of the first step toward Q2’s agentic AI ecosystem, where partner data and Q2 data flow back and forth, giving future AI agents the rich context they need to fuel smarter personalization
AI in action today
Harnessing the power of AI is nothing new at Q2. We have a long history of embedding AI into our solutions to enable and empower FI employees, reduce fraud, and personalize experiences. These are just a few examples of how Q2 is already using AI to make smarter solutions that satisfy real needs.
"AI is a powerful tool, but it is ultimately just a tool to help solve problems. We don't buy hammers to go around looking for nails, and shouldn't fall in love with our solutions before we identify a meaningful problem to solve."
VP of Product, AI & Data Solutions, Q2
Banker copilot
Actionable, in-the-moment insights
Whether delivering timely pricing advice to commercial relationship managers and treasury officers to help them craft profitable deals or empowering front-line and back-office employees to act quickly on fraud disputes, Q2’s AI-driven copilot, Andi, is helping FI employees work smarter.
Fraudulent behavior analysis
AI-driven fraud detection
Q2 Sentinel applies machine learning to identify and track fraudulent activity in the Digital Banking Platform to enable financial institutions to stop fraud in its tracks.
Targeted marketing
Pattern-based product offers
Q2 SMART aggregates data points and uses machine-learning algorithms to identify and optimize patterns to help FIs offer the right product at the right time.
Enhanced Payee Match
Reduced check fraud
Enhanced Payee Match in Q2’s Centrix ETMS positive pay solution uses machine learning models to detect and prevent check fraud more accurately and efficiently.
Experiment boldly.
Deliver responsibly.
Q2 is committed to responsible AI innovation. We use prototypes and proofs of concept to explore possibilities, and we embed AI in solutions only when it drives measurable value for our customers and their account holders.
Beyond LLMs and GPTs, Q2 works with a range of AI capabilities, many of which we’ve been using in our products for years. We start by focusing on the job to be done, and then we select the right tool depending on complexity, cost, accuracy, auditability, and other criteria. We also ensure our application of AI is:
Responsible
Improves compliance and doesn’t increase risk
Ethical
Augments human decision-making instead of replaces it
Practical
Provides a clear benefit