Consumer Banking Card Management
When a card is lost or compromised, cardholders expect immediate action. Q2's card management gives account holders real-time controls over spending, instant dispute filing, and self-service card replacement, all within the digital banking platform.
Give cardholders control
Provide tools to control how, when, and where cards are used, with limits and alerts by:
- Amount
- Time
- Location
- Merchant or transaction type
- Other personalized parameters
No additional authentication is required, all controls are accessible on the digital banking homepage, across devices.
Cardholders get access to real-time alerts and notifications when limits are exceeded. Through these proactive controls, Q2 card management solutions help financial institutions reduce card fraud while building trust.
Simplify dispute management
Q2’S CentrixDTS™ simplifies dispute management for you and your cardholders. It speeds fraud response, ensures Reg E compliance, and quickly uncovers the impact of card breaches. It also streamlines back-office workloads and reduces operational costs.
Offer self-service card replacement and provisioning
When people can report and deactivate lost or stolen cards online, and order new ones, you save them time and worry. Plus, with Q2, you can easily issue and fund digital cards, even provision for digital wallets.
When lost or stolen cards are quickly deactivated, you minimize losses.
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Consolidated card services view
Cardholders can see, select, and initiate services for all cards issued by your institution in a single view.
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Online travel notifications
Prevent fraud and avoid unnecessary declines with easy notification of travel for any or all cards.
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Credit line and ATM limit requests
With features to request credit line extensions and cash availability adjustments, cardholders can manage changing spending needs online, reducing call center volume and improving operational efficiency.