Consumer Banking Card Management
According to a report by McKinsey & Company, nearly 20% of consumers who use digital wallets leave their physical debit and credit cards at home.
The growing popularity of digital payments means financial institutions must keep them secure. Q2’s digital banking platform includes the digital card management services necessary to give account holders peace of mind with every card transaction.
Personalized controls
Provide tools to control how, when, and where cards are used, with limits and alerts by:
- Amount
- Time
- Location
- Merchant or transaction type
- Other personalized parameters
No additional authentication is required, all controls are accessible on the digital banking homepage—across devices.
Cardholders get access to real-time alerts and notifications when limits are exceeded. Through these proactive controls, Q2 card management solutions help financial institutions reduce card fraud while building trust.
Better dispute management
Q2’S CentrixDTS™ simplifies dispute management for you and your cardholders. It speeds fraud response, ensures Reg E compliance, and quickly uncovers the impact of card breaches. It also streamlines back-office workloads and reduces operational costs.
Online card replacement and provisioning
When people can report and deactivate lost or stolen cards online, and order new ones, you save them time and worry. Plus, with Q2, you can easily issue and fund digital cards, even provision for digital wallets.
For financial institutions, when lost or stolen cards are quickly deactivated, you minimize losses.
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Consolidated card services view
Cardholders can see, select, and initiate services for all cards issued by your institution in a single view.
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Online travel notifications
Prevent fraud and avoid unnecessary declines with easy notification of travel for any or all cards.
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Credit line and ATM limit requests
With features to request credit line extensions and cash availability adjustments, cardholders can manage changing spending needs online, reducing call center volume and improving operational efficiency for financial institutions.