hummgroup partners with Q2 to drive efficiency while growing globally
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humm required a platform that could handle diverse customer and regulatory conditions across different geographies
- In six months launched in two international markets
- Reduced operational support costs through standardization of global platforms
- Achieved a flexible cloud platform that can scale to meet growth
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“Working with Q2 has helped us create a platform that gives us greater visibility as well as the flexibility to configure products and get funds out faster and more efficiently than ever before.”
Vaughan Dixon, CIO, hummgroup
About hummgroup
- Headquarters
- Sydney, Australia
- Assets Under Management
- $2.7 billion
- Solutions
- Q2 Lending, Q2 Originate, Q2 Loan Servicing
Challenge
While undergoing a global expansion, humm needed to maintain its high level of customer service
humm was in search of platform that could handle customer and regulatory conditions across the globe. They needed a solution that could provide a high level of product configuration and support the nuances of varying bureaus, fraud providers, data sources and more.
Solution
By combining Q2 with Salesforce to integrate both front and back-end functions, humm was able to expand into new global markets
Salesforce's customer management and lead generation was combined with Q2's lending solutions, which included Q2 Originate and Q2 Loan Servicing. Q2 Lending modules automate manual processes and orchestrate workflows to increase efficiency.
Results
Q2 helped humm achieve the following:
- Launched humm into two new international markets within six months
- Reduced operational support costs through standardization of global platforms
- Achieved a flexible cloud platform that can scale to meet growth or change to replace the cost and complexity of legacy on-premises systems
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Q2's build-once, deploy-anywhere solution lets humm continue to introduce new products at speed and scale as needed
