Get the Latest News and Updates from Q2—February 2024

Get the Latest News and Updates from Q2—February 2024

By Q2 Chronicle

5 Feb, 2024

Why Small is Kind of a Big Deal

By Adam Blue, Q2 CTO

In a recent article I wrote for Forbes, "Why Small is Kind of a Big Deal," I shared my belief in the significance of small wins. In pursuit of big triumphs and transformations, it is important to take pride in our daily accomplishments—such as helping account holders take small steps toward their financial goals. After all, there are no big victories without small wins. 

This philosophy drives us to continuously provide innovative technology and solutions to help support your big and small wins.

Thank you for your partnership in this journey.

– Adam




Q2 Announces New Executive Appointments

We are excited to announce an expansion of Q2’s leadership team with the appointment of Himagiri Mukkamala as Chief Development Officer, Beth-Anne Bygum as Chief Information Security Officer and Blair Williams as Chief Risk Officer.

These new executives bring a tremendous depth of knowledge and expertise across technology innovation, information security and risk control—and a passion for Q2’s mission, people and customers.




Introducing the Q2 Innovation Series

Join us on the last Friday of every month for an informational series designed to keep you updated on the latest product innovations from Q2 and our partners. Led by our expert product team, the Q2 Innovation Series will provide live demos highlighting ways your team bring innovation to your customers.

The next episode, scheduled for Friday, February 23, is titled, “Relationship Growth Strategies: Deposits and Treasury Services," and will spotlight Premium Treasury, Commercial Card Pricing, and Delivery to Promise. Find on-demand recordings and upcoming episodes the Q2 Innovation Series page.



Join Us in Austin for CONNECT 24

As lending costs rise, financial institutions are placing increased emphasis on cross-selling. When that cross-sell incorporates Treasury Management products and services, the return on equality (ROE) impact can be powerful. Discover Treasury Management insights from Q2’s State of Commercial Banking July 2023 Market Analysis.




Introducing Q2 Fabric

Q2 Fabric combines Q2’s industry-leading digital banking platform, Helix’s lightweight cloud-based core, and Q2’s Innovation Studio with more than 130 fintech partners. Q2 Fabric enables financial institutions to accelerate the delivery of personalized digital products, such as high-yield savings accounts and demand deposit accounts with debit cards, and differentiate them with the partner fintech functionality that best fits their users’ needs. 




Q2 Expands AI-driven Andi CoPilot

The Andi copilot platform is an evolution of Q2’s proven language model-based AI assistant for commercial relationship managers, which has been in production through Q2’s PrecisionLender solution and is used by some of the largest banks in the world.

Andi, introduced in 2017 as the first AI copilot designed to provide in-the-moment, contextual coaching to bankers and client relationship managers, provides a proven proprietary knowledge model based on seven years of loan pricing customer interaction data from more than 150 banks and 29,000 bankers and approximately $1.6 trillion in active loan balances. 

End User Marketing (EUM) Campaign Library Updates

You can find convenient marketing campaigns in the End User Marketing Library to help your account holders make the most of the digital banking solutions that you offer. Recent campaigns include themes such as cybersecurity and financial wellness. To access these resources, Q2 customers can visit the Q2 Customer Portal, click on the Q2 Services tab and navigate to the End User Marketing Library.

Customer success


Hoosier Hills Credit Union Increases Deposits by 100 Percent

Discover how Q2 helped Hoosier Hills Credit Union drive 100 percent growth in deposits and triple its small business and commercial accounts. Learn how the credit union leveraged Q2’s best-in-class digital banking platform and Q2 Catalyst, our suite of commercial banking solutions, to drive this achievement.  





Founders Federal Credit Union Helps Reduce Predatory Loan Interest Rates With Q2

With the help of Q2, Founders Federal Credit Union helped members reduce interest payments from payday loans by 10X, strengthening member relationships and improving their financial lives. Founders leveraged Q2 SMART, Q2 Discover and Q2 Innovation Studio to effectively identify at-risk members who qualified for its third-party lending solution. 



Gulf Coast Bank & Trust Company Delivers Fraud Protection with Positive Pay

Since upgrading to Q2 Centrix ETMS, Gulf Coast Bank & Trust Company has grown its Positive Pay account adoption from 75 to more than 1,500 and avoided more than $2.6 million in fraudulent transactions.  


Market Trends


Download the 2024 Retail Banking Trends and Priorities Report

The 2024 Retail Banking Trends and Priorities Report, sponsored by Q2, is now available. Download this year's edition to learn: 

  • Priorities of financial services executives at 250 small and large institutions  
  • Trends they expect will have the most impact in 2024 




The Purposeful Banker Podcast: 2024 State of Commercial Banking Preview

In the latest episode of The Purposeful Banker podcast, host Jim Young and Q2 Manager of Strategic Advisory Services Gita Thollesson discussed some of the takeaways from Q2’s State of Commercial Banking 2024 Market Analysis.



Q2 Webinar: 2024 State of Commercial Banking

Join us on Thursday, February 8, at 12:30 p.m. CST as we share key takeaways from the 2024 State of Commercial Banking, our annual report on commercial banking market trends based on data pulled primarily from proprietary Q2 PrecisionLender databases and supplemented with economic data from several public resources and industry research. 


Industry perspective


Banking Journal: The Dangers of MRDC Fraud

By Jesse Barbour | Q2 Chief Data Scientist

Payment fraud activity has been on the rise since 2013, with record levels in 2018 and 2019 — more than 80 percent of organizations have been victims of payment fraud attacks in those two years. Though there was a slight decline in 2020 and 2021 (74 percent and 71 percent, respectively), payment fraud is still affecting a large majority of organizations. 




BankDirector: Considerations for Building AI Confidence

By Corey Gross | Q2 Vice President and Head of AI Center of Excellence

The new Q2 Certification Program was designed in response to our customers’ desire to bolster their technical and business acumen. The program is aimed at maximizing the impact of Q2 products and solutions, better supporting Q2 platform users.




American Banker: Credit Unions Turn to Tech to Step Up Their Small-Business Offerings

There is a rising interest among credit unions in penetrating the small-business space with well-rounded digital offerings, from cash management tools to fintech integrations. The reasons vary from raising deposits to boosting fee income to deepening relationships with members — some of whom are entrepreneurs — as their needs grow more complex. The market is still relatively untapped. 



Upcoming Events and Trade Shows

Stop by the Q2 booth at the following events to learn the latest on our products, services, solutions and strategies.



Austin FC and Q2 Supports Local Nonprofit Organizations With Q-mmunity Gives Grants

We are excited to announce the recipients of the 2023 Q-mmunity Gives grant program. Local nonprofit organizations CareBOX Program, Health Alliance for Austin Musicians (HAAM) and Seedling Foundation will each receive a $50,000 grant to focus on furthering their mission and serving underrepresented communities. 


Q2 Chronicle

Written by Q2 Chronicle