18 Sep, 2026
Your Q2 News for September
Welcome to the Q2 Chronicle, your monthly newsletter for the latest updates, insights, and resources from Q2. Stay informed about key topics this month and explore the full edition below.
DIGITAL INNOVATION
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September Q2 Customer Innovation Series: Banking Beyond Transactions: Q2's Latest Consumer Digital Innovations
When: Friday, September 25 | 11 a.m. CT
This episode covers the latest updates across Q2's consumer line of business, including a back-office UI upgrade that streamlines how your teams manage Discover, new partnership opportunities through Innovation Studio, and a redesigned Account Details page built to improve the account holder experience.
Q2 Customer Webinar Series: How Q2's Fraud Operating Environment Is Evolving
When: Tuesday, September 29 | 11 a.m. CT
Join Q2 leaders and technical owners for a working look at how the fraud operating environment is evolving across Centrix, digital banking, cloud, and the broader threat landscape. You'll see what Q2 owns, what's changed, and where we're investing to help protect your institution and account holders.
Upcoming Innovation Studio Go-To-Market Webinar: Tax Season Prep
When: Wednesday, October 7 | 1 p.m. CT
Tax season marketing kicks off December 1, which means now is the time to prepare your go-to-market strategy for promoting your TurboTax discount. We'll share our top recommendations for a successful season, plus the chance to learn from other institutions about what worked in their 2026 TurboTax campaigns. Stick around after the session — we'll stay on for a full hour for a live working session and Q&A, so bring your questions or your campaign plans.
An Enhanced CentrixDTS Experience, Delivered Automatically to Your Cloud Environment
CentrixDTS is getting a refresh, with easier navigation and streamlined workflows that cut repetitive steps. Cloud customers will receive every enhancement automatically — no additional cost, no action required. The updates advance our vision for modern, AI-powered dispute management, planned for 2027.
2H26 Product Roadmap Now Available
Q2's 2H26 Product Roadmap hub is now live, giving you a clear, connected view of where Q2 is headed next. Building on the momentum from CONNECT, it spans AI, digital banking, fraud, data, and platform enhancements across Consumer and Commercial Digital Banking, Q2 Assistant, Fraud Intelligence, Relationship Pricing, and Innovation Studio — with short videos and downloadable content showing how it all comes together for your institution.
Innovation Studio Partner Spotlight: Stablecore: Bring Digital Assets Into the Banking Experience
Through Q2 Innovation Studio, Stablecore built the first fully native integration of stablecoins and digital assets in digital banking — moving from first line of code to production in under six months. With digital asset rails built directly into the Q2 platform, your institution can give customers access to the modern options they want without sending them elsewhere.
Innovation Studio Partner Spotlight: Monit: Be the First Call Small Businesses Make
Nearly half of small business owners start out with limited financial literacy — which means their banker should be the first call they make, not the last. Monit gives your commercial bankers real-time cash flow data straight from the tools small businesses already use, so your teams can show up with the right insight at the moments that matter most.
Innovation Studio Partner Spotlight: Larky: Email Didn't Die. It Got Ignored
Irrelevant, repetitive outreach is why account holders tune out their inboxes — and email alone isn't solving it. Larky helps your institution reach account holders with metered, measured push notifications tailored to what they actually want to see. Last year alone, Larky delivered more than 40 million intentional notifications, and AI is set to make that precision even sharper.
New Innovation Studio Partner: Bloom+ by Bloom Credit: Turn Everyday Bill Payments Into Credit-Building Progress
Irrelevant, repetitive outreach is why account holders tune out their inboxes — and email alone isn't solving it. Larky helps your institution reach account holders with metered, measured push notifications tailored to what they actually want to see. Last year alone, Larky delivered more than 40 million intentional notifications, and AI is set to make that precision even sharper.
Q2 NEWS
Join Us at Dev Days 2026: Open AI Keynote Speaker Announced
We just announced our Day 2 keynote speaker: Chris Spitzenberger, an Applied AI engineer at OpenAI, who'll share his perspective on how AI is changing software development — and why engineering judgment still matters more than ever.
Join Q2 experts and fellow developers in Austin to compare approaches, see what's working for different teams, and explore new ways to build on the Q2 platform. You'll get an early look at where Q2's ideas and technical strategy are headed, plus practical insights and new connections to fuel your continued learning.
Almost two weeks away register now.
Explore Dev Days and register today ›
Make Information Reporting Meaningful
A recent Q2 analysis of roughly 20 customer banks, including eight of the largest, found that commercial information reporting adoption sits at just 10% to 15%. The reports themselves are accurate; they just arrive too late, and in the wrong place, to help clients make decisions. At CONNECT 26, Q2's Todd Klapprodt and Dean Jenkins joined Koxa's Camellia George to discuss how Q2 Direct Data Services closes that gap, automating report delivery straight into a client's own systems, and letting clients submit and approve payments from within their ERP. The result: fewer manual downloads, faster decisions, and a stronger case for deeper relationships.
Stop Pricing by Hunch. Start Pricing with Data
At CONNECT 26, one insight stood out: the relationship managers who negotiated the strongest relative pricing also won the most volume, while bankers who cut prices to win deals often came up short on both the deal and the margin. Without real-time visibility into market pricing, fees, and cross-sell opportunities, RMs are left pricing by instinct. Q2 Market Insights closes that gap, giving RMs in-the-moment guidance and executives portfolio-level visibility to coach with evidence instead of anecdote.
INDUSTRY PERSPECTIVE
New Cut to Context Episodes
When Verification Becomes the Attack Surface
A voice, a face, a video call — for years, these were enough to confirm who you were talking to. AI has broken that assumption: deepfake voice and video have collapsed to near-zero cost, and the signals institutions have relied on are no longer reliable alone. On the newest Cut to Context, Q2 CTO Adam Blue talks with Jeff Scott, Q2's managing director of Fraud Intelligence, about why behavioral and journey-based monitoring — not just voice or video checks — is becoming the real fraud-fighting frontier, and how AI-driven detection shared across institutions may be the best way to close the gap with attackers.
From AI Experiments to Enterprise Strategy
AI is no longer a side project. On the latest Purposeful Banker, we replay a Q2/Bank Director webinar in which Q2's Corey Gross talks with Brian Xie of Stanford Federal Credit Union and Michael Purifoy of VeraBank about what it takes to move AI from scattered experiments to an enterprise-wide strategy. They cover how to build governance that keeps pace with fast-moving technology, why bringing risk and compliance in early speeds adoption rather than slowing it down, and why the real work of AI adoption is change management, not technology. Xie and Purifoy also share the metrics they use to prove AI's value to their boards, from call-handling time to net promoter score.
Listen to the episode or what the webinar on demand ›
The True Cost of Fraud Is Bigger Than Your Loss Number
Most banks measure fraud by what they lost, but that's only part of the equation. On the latest Purposeful Banker, Q2's HD Jacobs breaks down why the real cost also includes manual review time, missed revenue from disabled features, and the relationships institutions quietly absorb losses to protect. He points to LexisNexis research putting the true multiplier at $5.75 for every dollar lost once labor, recovery, and litigation are factored in, and shares what tends to change bankers' minds when the loss number alone doesn't add up.
Five Years In, Q2 Innovation Studio Is Just Getting Started
Q2 Innovation Studio just marked its fifth anniversary, with more than 90% of Q2 Digital Banking customers now using it to bring new fintech solutions to their account holders. On the latest Purposeful Banker, Johnny Ola, SVP of Q2 Innovation Studio, shares how the platform began, how Q2 evaluates and works with partners, and what's ahead — including how a best-in-class institution approaches fintech integration, and how Q2 Code and other AI development are making it faster and simpler than ever.