Hanmi Bank wins new commercial business with Q2's innovative digital banking customer experience
- Experienced consistent growth through the pandemic and economic downsizing
- Closed new deals by demonstrating its digital banking capabilities
- Received high praises from customers for frictionless user experience and superior security
“Recently, we were brought into a a meeting with a pretty large deposit client. We did a demo of the Q2 digital banking platform, and right off the bat, the client said, ‘we are going to go with your bank primarily because of your digital experience,’ simply because of the poor digital platform from their previous bank.”
About Hanmi Bank
- Headquarters
- Los Angeles, California
- Assets Under Management
- $7.1 billion
- Solutions
- Q2 Digital Banking Platform, Q2 Catalyst
Challenge
Hanmi Bank needed to differentiate itself from the larger banks in its service areas to win commercial business
Several factors are taken into consideration when financial institutions compete head-to-head for new clients, including rates, customer service and products. Ultimately, differentiation is critical.
Solution
Hanmi Bank found success in leveraging Q2's best-in-class digital banking platform to attract new clients
Its innovative approach to digital banking has helped Hanmi log significant wins for the bank, all while successfully carrying out its main function of enabling fast, fictionless transactions. Clients like the intuitive design of Q2's digital banking platform, as well as the system controls in place to combat fraud.
Results
Digital banking has earned a seat at the table:
- Hanmi's digital banking team has been taking on a larger role in customer relationships and new business presentations, resulting in more requests for digital banking demos during sales presentations
- Exponential growth in client engagement
- Reduced client training and onboarding with fast and flexible platform
- Received high customer praise for frictionless user experience and superior security
