Customer Success

  1. Customer Success
  2. Stanford Federal Credit Union

Building a Better Member Experience and Fueling Engagement

Stanford FCU is offering a better member experience and new services through Q2's Innovation Studio.
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  • Only six months to deliver an enhanced user dashboard
  • More transfers in more currencies to international banks
  • Re-imagined membership reward dashboard

“We’re constantly looking for ways to make the user experience much more intuitive – from letting the members do what they want to do as effectively and efficiently as possible, but also to make it fun and engaging.”

Brian Kissel, Chief Product Officer, Stanford Federal Credit Union

About Stanford Federal Credit Union

Headquarters
Palo Alto, California
Assets Under Management
$3.6 billion
Solutions
Q2 Innovation Studio

Challenge

With a tech-savvy member base, Stanford FCU needed to enhance its offerings

Stanford FCU set out to re-imagine its user interface as a simpler and more engaging tool. It also wanted to provide new services for its members who, considering the FI's Silicon Valley location, had high expectations for digital solutions.

Solution

With Q2 Innovation Studio, Stanford is delivering a more engaging user experience

Q2 Innovation Studio is making it easy for Stanford to deliver new levels of member engagement and smoother international wires while making membership rewards fun. It's also positioning the FI for constant improvement.

Results

Stanford quickly saw benefits from Q2 Innovation studio, including:

  • An enhanced user dashboard delivered in just six months
  • A re-imagined membership rewards dashboard that delivered a gamified experience to better engage members
  • More international transfers in more currencies
Read the Stanford Federal Credit Union Case Study
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