Q2 Innovation Enables West Coast Community Bank to Compete and Win New Business

Challenge

West Coast Community Bank needed to update its outdated systems

As the bank grew, its digital banking system became outdated and began falling behind. In search of a digital banking platform that better reflected the bank's commitment to excellence, West Coast Community Bank turned to Q2.

Solution

Combining Q2's technology with the bank's dedicated customer service paid dividends

The partnership quickly paid off, enabling West Coast Community Bank to tailor the digital banking experience to meet the needs of its growing customer base. With the help of Q2 Interactive Test Drive, the bank is securing sizable new clients and competing against some of the biggest, best-known banks in the country. The new innovation has also enabled West Coast Community Bank to "wow" existing SMB clients by rolling out fintech integrations such as Autobooks through Q2 Innovation Studio's fintech partner ecosystem.

Results

West Coast Community Bank is benefiting from its new partnership: 

• With the help of Q2 Interactive Test Drive, the bank is punching above its weight class in new client demos.
• Sticky fintech integrations, like Autobooks, are boosting primacy with existing SMB clients while attracting new ones.
• A smooth implementation process enabled West Coast Community Bank to quickly launch new solutions to its growing customer base.