Magnifi creates a unified, best-in-class member experience with the Q2 digital banking platform.
With one simplified interface, business owners immediately see their full financial picture – business and personal.
- 200 new digital banking enrollments each month
- World-class digital NPS score a recognition reserved for scores over 80
- More digital features than the average provided by the nation's top 24 banks
“We view Q2 as a trusted advisor and our calls are strategic in nature - I don’t have another vendor that puts in that level of engagement. We hold strategic reviews, which include Q2’s customer success team, to discuss roadmaps and execute on our in-flight tasks and projects.”
Neal Kaderabek, CIO/CDO, Magnifi Financial
About Magnifi Financial
- Headquarters
- Melrose, Minnesota
- Assets Under Management
- $2 billion
- Solutions
- Q2 Digital Banking Platform
Challenge
Magnifi members needed to be able to transact across all account types - including commercial loan accounts
Magnifi had previously been using two digital banking providers and lacked a unified, consistent digital experience, as well as the ability to innovate quickly. The credit union wanted to provide its members with the ability to quickly and easily link LLCs and sole proprietorships to their consumer accounts using one interface, because many of its members have personal and commercial accounts.
Solution
Q2 provided a unified, best-in-class member experience
Magnifi consolidated its digital banking solutions under the Q2 digital banking platform. With one simplified interface, business owners immediately see their full financial picture - business and personal .
Results
Q2 helped Magnifi compete head-to-head with national competitors, achieving the following results:
- Magnifi's simple, easy-to-navigate interface attracts more than 200 new digital banking enrollments each month
- The Q2 digital banking platform removes the need for explainers and tutorials during new member onboarding
- Magnifi offers more digital features than the average provided by the nation's top 24 banks and earns a world-class digital Net Promoter ScoreSM ( NPS®)
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With a single log-on, Magnifi members can quickly see their whole financial picture, personal and business
