Customer Success

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Gesa Credit Union Achieves 100% Commercial Adoption and Expands into New Markets

By transforming its digital banking foundation with Q2, Gesa unlocked advanced treasury services, won marquee accounts, and positioned itself to compete directly with regional banks.
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  • 100% adoption all commercial members embraced teh Q2 Digital Banking Platform
  • New client wins Gesa expanded relationships with both lending and treasury services
  • $15-$20 million revenue businesses added to Gesa's member base
"Our partnership with Q2 gives us the ability to bring technology to our relationships. That's going to drive growth for years to come."
Ben Rutledge, Gesa Credit Union SVP of Commercial Banking

About Gesa Credit Union

Headquarters
Richland, Washington
Assets Under Management
$6.4 billion
Solutions
Q2 Digital Banking Platform

Challenge

Legacy systems limited Gesa's ability to serve larger commercial clients

As Gesa grew its commercial portfolio, its existing platform couldn’t support the treasury services and fraud protection expected by midmarket businesses and public entities.

Solution

A scalable digital platform to power commercial growth

Through the Q2 Digital Banking Platform and Q2 Innovation Studio integrations, Gesa gained advanced treasury tools, real-time fraud protection, and self-service functionality—laying the foundation for expansion into the lower middle market.

Results

With Q2, Gesa achieved the following:

  • 100% adoption across all commercial members

  • New marquee client wins, including a major nonprofit veterinary hospital

  • Expansion into the lower middle market, adding multiple businesses with $15–$20 million in revenue

  • Strategic shift from commercial real estate (CRE) lending to full commercial and industrial (C&I) relationships

  • A clear competitive edge—now going head-to-head with regional banks

Read the Gesa Credit Union Case Study
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